Terms & Conditions

1. Agreement and Eligibility

To use this site and place orders, you must be at least 18 years old and able to enter into a binding contract, or you must have authorization from someone who is. By requesting a quote or placing an order, you accept these Terms and our Privacy Policy.

2. Our Services

Lasertorch provides custom laser engraving, including live on-site event engraving, custom team gear, bulk and corporate orders, nonprofit event engraving, and personalized pieces. Because our work is custom, most orders are quoted individually based on your project.

3. Quotes and Orders

Quotes are estimates based on the information you provide and are not final until we confirm your order. Pricing depends on scope, quantity, materials, and setup, and may change if your requirements change. We reserve the right to decline any order or to correct obvious pricing or description errors, in which case we will contact you before proceeding.

4. Payment

Payment is due as stated in your quote or at checkout. Some orders, including live events and large bulk runs, may require a deposit before we begin. You are responsible for any applicable sales tax. Online card payments are processed by our third-party payment processor, Stripe; we do not store your full payment card numbers on our systems. If an invoice goes unpaid, you remain responsible for the balance and any reasonable costs of collection.

5. Custom Work and Your Content

When you send us a logo, artwork, photo, design, name, or other material to engrave ("Your Content"), you represent and warrant that you own it or have all rights and permissions needed to use it and to authorize us to reproduce it. You grant us a limited license to use Your Content solely to produce your order.

You agree to indemnify and hold Lasertorch harmless from any claim that Your Content infringes a copyright, trademark, or other right. We are not responsible for determining whether Your Content infringes anyone's rights. Vector files (such as SVG, AI, or EPS) produce the best results; lower-quality or raster files may require additional work and an additional charge, which we will confirm with you first.

6. Proof Approval and Accuracy

You are responsible for reviewing and approving all details before production, including spelling, names, numbers, dates, layout, and design. Once you approve a proof or place an order, we produce it as approved. We are not responsible for errors you approved, and approved orders are not eligible for a refund or remake on that basis.

7. Cancellations, Refunds, and Returns

Because our products are custom and personalized, all sales are final. We do not accept returns or exchanges on personalized or custom items unless the item is defective or the error is ours. If we make a mistake or an item arrives defective, contact us promptly and we will repair, remake, or replace it at our discretion.

Deposits for scheduled work and live events may be non-refundable once we have reserved your date or begun preparation; your quote will state those terms. Orders may be changed or cancelled only before production begins.

8. Turnaround and Delivery

Any timelines we provide are good-faith estimates, not guarantees, and depend on scope, materials, and our schedule. We are not responsible for delays outside our control, including supplier delays, weather, or issues caused by information or materials you provide late.

9. Shipping and Risk of Loss

We offer local pickup in the Orlando area and shipping for orders that need to travel. For shipped orders, risk of loss and title pass to you when we hand the items to the carrier. We are not responsible for delays, loss, or damage caused by shipping carriers.

10. Live Event Services

For on-site event engraving, the terms of your specific booking, including deposit, minimums, dates, and cancellation window, will be set out in your quote or event agreement. You are responsible for providing a suitable on-site environment, including adequate space, power, and access, so we can set up and operate safely. Cancellations close to the event date may forfeit your deposit.

11. Text Messages (SMS)

If you give us your mobile number, you consent to receive transactional text messages from Lasertorch related to your inquiries and orders, such as quote responses, scheduling, and delivery updates. We send transactional messages only and do not send marketing or promotional texts. Message frequency depends on your active orders and interactions with us. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages, and your consent to texts is not shared with third parties for their marketing.

12. Communications

By contacting us or placing an order, you consent to receive transactional communications from us by email, phone, and text as needed to handle your inquiry or order. We do not record phone calls.

13. Warranties and Disclaimers

Except as expressly stated, our products and services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. We stand behind our workmanship and will address genuine defects, but natural materials such as wood vary in grain and color, and on-screen colors may differ from finished pieces; these variations are not defects.

14. Limitation of Liability

To the fullest extent permitted by law, Lasertorch's total liability for any claim relating to our products or services will not exceed the amount you paid for the specific product or service giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

15. Indemnification

You agree to indemnify, defend, and hold harmless Lasertorch, Inc. and its owners and staff from any claims, damages, or costs (including reasonable attorneys' fees) arising from Your Content, your use of the site or our services, or your violation of these Terms or any law or third-party right.

16. Our Intellectual Property

The Lasertorch website, including its content, design, logo, and brand, is owned by Lasertorch, Inc. and protected by law. You may use the site for its intended purpose, but you may not copy, reproduce, or use our content or branding without our written permission.

17. Acceptable Use

You agree not to use the site or our services to break the law, infringe anyone's rights, submit false information, upload harmful or offensive content, or interfere with the site's operation or security.

18. Accounts

If you create an account on our site, you are responsible for keeping your login secure and for activity that happens under your account. We may suspend or close accounts that violate these Terms.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be handled exclusively in the state or federal courts located in Orange County, Florida, and you consent to their jurisdiction.

20. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted, and the "Last updated" date above reflects the most recent version. Continuing to use the site or order from us after changes means you accept them.

21. Severability and Entire Agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy, are the entire agreement between you and Lasertorch regarding the site and our services.

22. Contact Us

Questions about these Terms? Email info@laser-torch.com or call (321) 351-1860. Lasertorch, Inc., Orlando, Florida.